SITE CHECKLIST
By David Chilton and Jennifer Wood
It's site inspection time. Below is a checklist to remind you of things to ask. Make notes, ask questions and photograph noteworthy items.
FACILITY
- age of the facility
- renovation history and plans
- star rating
- key selling feature
- time and distance from airport or hub
- proximity to shopping, entertainment and cultural venues
- language of service personnel
- dress code
- overall cleanliness, maintenance and quality of finish
- onsite activities:
- pool
- spa
- fitness centre
- other:
- parking and arrival procedures for groups
- safety on/off property: security, risk mitigation plan, nearest medical facility
DINING
- food sampling: taste, presentation, portion size, price
- flexibility of group menu design
- site of kitchen/back of house
- in-room dining hours
GUESTROOM SERVICES
- # of guest rooms
- room types, sizes, distinguishing features
- capacity per room: adjoining spaces
- run of house or as specified
- wireless or high-speed Internet connections: included, negotiable, price
- security: doors, windows, in-room safe
- overall cleanliness and maintenance
- quality of amenities
- linens and décor
- flexibility of room
- VIP options
MEETING/EVENT SPACES
- square footage
- capacity
- ceiling height
- obstructions
- configuration flexibility
- décor
- natural light
- in-room technical controls: lighting, temperature, audio, windows
- in-house/outsourced AV company
- outdoor facilities
- overall cleanliness, maintenance and quality of finish
- business centre access and facilities
- proximity to:
- washrooms
- other event spaces,
- elevators/stairs
- lobby and other public spaces
- cloak room
